INTRODUCTION

This Website (lewisroadcreamery.co.nz) is owned by Lewis Road Creamery Limited (‘we, us, ours’). By viewing and using this Website you are deemed to agree to these terms and conditions. If you do not agree with these terms and conditions, you must stop accessing and using this Website. 

On this Website you will find information about: 

  • About Us 
  • Our Products 
  • Our Recipes 
  • In the Media 
  • Contact Us 
  • Find Us 
  • FAQs 
  • Terms and Conditions 
  • Privacy Policy 

The information set out on this Website is for the purpose of helping users access materials that are most relevant to their needs. 

DISCLAIMER

The Lewis Road Creamery Website is intended to provide general information to the public. To the maximum extent permitted by law, Lewis Road Creamery accepts no responsibility or liability for any errors, omissions, or inaccuracies, in the information provided. Further, it will not be liable to anyone in respect of any loss, damage, injury or expense, suffered or incurred as a result of reliance on the information on this Website. To the maximum extent permitted by law we exclude all liability in relation to the Website whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity). 

Visitors to this Website are advised that: 

  • Material on this Website is information of a general nature only and is not intended to address the specific circumstances of any particular individual or entity. For specific health, nutrition, business, or legal advice, please contact an appropriate entity. 
  • This Website is operated by Lewis Road from New Zealand. The information on this Website may not be appropriate or available for use in other jurisdictions. If you choose to access this Website from a jurisdiction other than New Zealand, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction. These terms and conditions are governed by and will be construed in accordance with the laws of New Zealand, and you submit to the exclusive jurisdiction of the Courts of New Zealand. 
  • This Website contains links to third party websites and materials which are not under the control of Lewis Road Creamery. Lewis Road Creamery is not responsible or liable for the contents of any linked website, or any link contained in a linked website. Lewis Road Creamery provides these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked site by Lewis Road Creamery. Lewis Road Creamery will not be liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on or trading with third parties. 
  • Lewis Road Creamery reserves the right to prohibit links to this Website, and you agree to remove or cease any link upon our request. You may not frame any part of this Website content by including advertising or other revenue generating material. 
  • Lewis Road Creamery may change, delete, add to, or otherwise amend information on this Website without notice. 
  • Each page on this Website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it. 
  • Information collected through this Website may include your personal information, and you agree to the terms of our Privacy Policy
  • If at any time we do not enforce any of these terms or conditions or grant you time or other indulgence, we will not be construed as having waived that term or condition or our rights to later enforce that or any other term or condition. Further, if any part or provision of these terms and conditions is deemed to be invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part of provision. The remaining terms and conditions will be binding on the parties. 
  • These terms and conditions will not be deemed to create a partnership, joint venture, agency or employment relationship of any kind between us and you. 

INTELLECTUAL PROPERTY

The material on this Website is the copyright of Lewis Road Creamery. Materials (which include any trademarks and logos) may be copied for personal use, or for educational or research purposes provided that it is appropriately attributed to Lewis Road Creamery. Materials on this Website must not be used for commercial purposes or for any other purpose without the prior written consent of Lewis Road Creamery. Resources are provided freely for use by any individual or business as long as ownership of them by Lewis Road Creamery is respected and communicated and they are not altered in a way that infringes upon the Lewis Road Creamery copyright or other intellectual property rights. Where any inconsistency exists between this intellectual property statement and any intellectual property statement contained in any document on this Website, any such inconsistency shall be resolved in favour of the latter document.

WEBSITE COMMUNICATION TOOLS

If you use any communication tools available through this Website (such as our ‘Contact Us’ service), you agree only to use such communication tools for lawful and legitimate purposes.

CHANGE TO TERMS OF USE

We reserve the right to change these terms and conditions of use at any time by notifying users of the existence of the amended terms and conditions through the Website. By continuing to access the Website, you agree to be bound by the amended terms and conditions.

ONLINE ORDERS

Damaged and Lost Goods 

Please include your sale number in any correspondence. 

All items are carefully inspected before leaving our shop. If your goods are damaged in transit, notify us within two working days and we will promptly handle the claim and resolve the issue.  

 A track and trace number (If the option is selected) will be sent to you upon purchase, allowing you to monitor your delivery’s progress. 

Incorrect Sizing (This applies to Lewis Road Creamery merchandise only) 

We’re here to assist; if your item doesn’t fit, we’re happy to help! Simply return the item to us, with your return address and purchase number and we’ll get you the perfect size sent at no extra cost. 

Address for Returns 

Level 3, Hayman Kronfield Building, 15 Galway Street. Britomart, Auckland CBD, 1010, New Zealand 

It makes sense to keep a record of your return shipment until you have received your replacement item, or refund. 

Security 

Your payment information is securely handled through trusted platforms like PayPal and Shopify Payments. We do not store credit card details, and all transactions are encrypted for your protection. 

Terms of Trade 

By placing an order with us, you agree to our terms and conditions. These include the policies for shipping, returns, refunds, and payment security. Please review these carefully before completing your purchase. 

Shipping Policy 

This policy applies to merchandise orders placed through our online store at lewisroadcreamery.co.nz. Dairy products are available in-store at supermarkets and selected retailers nationwide – check here to find us. (“Find Us” link needs to be added here) 

Dispatch 

We aim to dispatch all merchandise orders within 1-2 working days of receiving your order. Orders are processed Monday to Friday, excluding New Zealand public holidays. 

Delivery 

We ship within New Zealand only. Estimated delivery timeframes are 2-5 working days for North Island and 3-7 working days for South Island once dispatched. These are estimates only and may be affected by courier delays outside our control. Shipping costs are calculated at checkout. A track and trace number will be provided where this option is selected at checkout. 

Refund & Returns Policy 

This policy applies to merchandise orders only. Our rights and obligations in relation to merchandise are governed by the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits your rights under those Acts. 

Change of Mind Returns 

We accept change of mind returns on merchandise within 14 days of delivery; provided the item is unused, unwashed, and returned in its original packaging. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days. 

Faulty or Incorrect Items 

If you receive a faulty, damaged, or incorrect item, please contact us at hello@lewisroad.co.nz within 7 days of receipt. We will arrange a replacement or full refund for you at no cost, including return shipping where applicable. Please include your order number and a photo of the item in your email. 

Non-Refundable Items 

Dairy products are perishable and are not eligible for return or refund unless they arrive damaged or do not meet our quality guarantee. If you have any concern about a dairy product, please contact us directly and we will do our best to resolve it. 

PRIVACY & COOKIE POLICY

Lewis Road Creamery Limited complies with the New Zealand Privacy Act 2020 when collecting, using and storing your personal information. Our full Privacy Policy is available here. By using this website, you agree to the collection and use of information as described in that policy. 

Information We Collect 

We may collect personal information you provide directly (such as your name, email address, and postal address when signing up to our newsletter, placing an order, or contacting us), as well as information collected automatically when you browse this website, including your IP address, browser type, pages visited, and the date and time of your visit. 

Cookies and Tracking Technologies 

This website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support our marketing activities. These may include: 

  • Essential cookies – required for the website to function correctly, including shopping cart and checkout functionality (provided by Shopify) 
  • Analytics cookies – we use Google Analytics to understand how visitors use our website. This data is collected anonymously and helps us improve the user experience. 
  • Marketing cookies – we use the Meta Pixel (Facebook / Instagram) to measure the effectiveness of our advertising campaigns and to deliver relevant ads to users on Meta platforms. This may involve sharing information about your website activity with Meta Platforms Inc. 

Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of this website. For full details on how we handle your personal information, please refer to our Privacy Policy

CONTACT US

If you have any questions or concerns in relation to the website or these terms and conditions, you can contact us in one of the following ways: 

  • Contact Us Form 
  • Mail: Level 3, Hayman Kronfield Building, 15 Galway Street, Auckland CBD, Auckland 1010