This Website (lewisroadcreamery.co.nz) is owned by Lewis Road Creamery Limited (‘we, us, ours’). By viewing and using this Website you are deemed to agree to these terms and conditions. If you do not agree with these terms and conditions, you must stop accessing and using this Website.
On this Website you will find information about:
The information set out on this Website is for the purpose of helping users access materials that are most relevant to their needs.
The Lewis Road Creamery Website is intended to provide general information to the public. To the maximum extent permitted by law, Lewis Road Creamery accepts no responsibility or liability for any errors, omissions, or inaccuracies, in the information provided. Further, it will not be liable to anyone in respect of any loss, damage, injury or expense, suffered or incurred as a result of reliance on the information on this Website. To the maximum extent permitted by law we exclude all liability in relation to the Website whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential or special loss or damage, or loss of profits, loss of data, loss of savings and loss of opportunity).
Visitors to this Website are advised that:
The material on this Website is the copyright of Lewis Road Creamery. Materials (which include any trademarks and logos) may be copied for personal use, or for educational or research purposes provided that it is appropriately attributed to Lewis Road Creamery. Materials on this Website must not be used for commercial purposes or for any other purpose without the prior written consent of Lewis Road Creamery. Resources are provided freely for use by any individual or business as long as ownership of them by Lewis Road Creamery is respected and communicated and they are not altered in a way that infringes upon the Lewis Road Creamery copyright or other intellectual property rights. Where any inconsistency exists between this intellectual property statement and any intellectual property statement contained in any document on this Website, any such inconsistency shall be resolved in favour of the latter document.
If you use any communication tools available through this Website (such as our ‘Contact Us’ service), you agree only to use such communication tools for lawful and legitimate purposes.
We reserve the right to change these terms and conditions of use at any time by notifying users of the existence of the amended terms and conditions through the Website. By continuing to access the Website, you agree to be bound by the amended terms and conditions.
Damaged and Lost Goods
Please include your sale number in any correspondence.
All items are carefully inspected before leaving our shop. If your goods are damaged in transit, notify us within two working days and we will promptly handle the claim and resolve the issue.
A track and trace number (If the option is selected) will be sent to you upon purchase, allowing you to monitor your delivery’s progress.
Incorrect Sizing (This applies to Lewis Road Creamery merchandise only)
We’re here to assist; if your item doesn’t fit, we’re happy to help! Simply return the item to us, with your return address and purchase number and we’ll get you the perfect size sent at no extra cost.
Address for Returns
Level 3, Hayman Kronfield Building, 15 Galway Street. Britomart, Auckland CBD, 1010, New Zealand
It makes sense to keep a record of your return shipment until you have received your replacement item, or refund.
Security
Your payment information is securely handled through trusted platforms like PayPal and Shopify Payments. We do not store credit card details, and all transactions are encrypted for your protection.
Terms of Trade
By placing an order with us, you agree to our terms and conditions. These include the policies for shipping, returns, refunds, and payment security. Please review these carefully before completing your purchase.
Shipping Policy
This policy applies to merchandise orders placed through our online store at lewisroadcreamery.co.nz. Dairy products are available in-store at supermarkets and selected retailers nationwide – check here to find us. (“Find Us” link needs to be added here)
Dispatch
We aim to dispatch all merchandise orders within 1-2 working days of receiving your order. Orders are processed Monday to Friday, excluding New Zealand public holidays.
Delivery
We ship within New Zealand only. Estimated delivery timeframes are 2-5 working days for North Island and 3-7 working days for South Island once dispatched. These are estimates only and may be affected by courier delays outside our control. Shipping costs are calculated at checkout. A track and trace number will be provided where this option is selected at checkout.
Refund & Returns Policy
This policy applies to merchandise orders only. Our rights and obligations in relation to merchandise are governed by the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these terms limits your rights under those Acts.
Change of Mind Returns
We accept change of mind returns on merchandise within 14 days of delivery; provided the item is unused, unwashed, and returned in its original packaging. Return shipping costs are the responsibility of the customer. Once we receive and inspect the item, a refund will be issued to your original payment method within 5-7 business days.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us at hello@lewisroad.co.nz within 7 days of receipt. We will arrange a replacement or full refund for you at no cost, including return shipping where applicable. Please include your order number and a photo of the item in your email.
Non-Refundable Items
Dairy products are perishable and are not eligible for return or refund unless they arrive damaged or do not meet our quality guarantee. If you have any concern about a dairy product, please contact us directly and we will do our best to resolve it.
Lewis Road Creamery Limited complies with the New Zealand Privacy Act 2020 when collecting, using and storing your personal information. Our full Privacy Policy is available here. By using this website, you agree to the collection and use of information as described in that policy.
Information We Collect
We may collect personal information you provide directly (such as your name, email address, and postal address when signing up to our newsletter, placing an order, or contacting us), as well as information collected automatically when you browse this website, including your IP address, browser type, pages visited, and the date and time of your visit.
Cookies and Tracking Technologies
This website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support our marketing activities. These may include:
Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of this website. For full details on how we handle your personal information, please refer to our Privacy Policy.
If you have any questions or concerns in relation to the website or these terms and conditions, you can contact us in one of the following ways:
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